Job Description

Responsibilities 

• Own the product roadmap for award redemption and loyalty features, ensuring alignment with business goals and customer needs.
• Lead the end-to-end experience across platforms — from UX design, content and redemption logic to performance tracking and optimisation.
• Analyse usage, conversion, behavioural metrics, and customer feedback to identify improvement opportunities and inform prioritisation.
• Collaborate with Loyalty BU, UX, developers, and other stakeholders to launch and optimise campaigns, journeys, and features.
• Translate business objectives into clear requirements, user stories, acceptance criteria, and success metrics.
• Ensure tracking, tagging, and reporting frameworks are in place and validated pre- and post-launch.
• Communicate roadmap updates, risks, milestones, and outcomes to leadership and cross-functional partners.
• Champion user experience, accessibility, and consistency across Scoot’s digital channels.

Requirements



• 3–5 years of experience in Product Management, Product Ownership, or digital consumer product roles.
• Strong stakeholder engagement and communication skills, with the ability to align diverse teams.
• Data-driven mindset with experience using insights to shape product direction.
• Experience working with UX and development teams in an agile environment.
• Bonus: familiarity with loyalty systems, travel, e-commerce, or mobile-first product design.